How do I use the Box Office app to check in my attendees?
Note: The Bold Type Tickets Box Office app is only compatible with iOS devices running iOS 9 or higher. For information on checking in attendees using older devices running iOS 8, click here.
To use our Box Office app, you’ll first need to download the app to your iOS device. The app requires an iPod Touch, iPhone, or iPad with a rear-facing camera, running iOS 9+.
Once the app is installed on your device, you can log in using either your regular Bold Type Tickets dashboard login (for full scanning, checking in, and selling abilities), or a Scanner or Box Office Login (for limited scanning and checking in abilities).
Note: If you’re scanning tickets on multiple devices, you can use the same login on all devices!
Checking in attendees
If you have access to more than one organization with Bold Type Tickets, select the appropriate organization to get started.
You’ll be able to view all of your events, Upcoming and Previous. Select an event to get scanning! A full list of all ticket holders will appear.
You can simply click the box next to the appropriate attendee name to check them in!
Click the“Scan”button at the top right of your device’s screen to scan tickets using your device’s camera. Once the camera is up, just point it toward the QR code on your attendee's ticket to scan the ticket in!
Scan Result Messages
In a perfect world, every customer would present a valid ticket. We know that’s not always the case, so our app is designed not just to tell you whether a ticket is good, but also what’s wrong with it in the event that it’s bad.
This ticket is valid and has been successfully redeemed. Hooray!
This ticket has already been redeemed and is not valid. You’ll be able to see how long ago it was scanned and which user scanned it in. If the ticket was scanned just seconds ago by the same user account you’re logged in under, it’s likely that the ticket was accidentally scanned twice.
This was once a valid ticket, but it has been voided for some reason. Reasons can include(butare not limited to):
- This ticket was reissued for another date as part of an exchange.
- This ticket was refunded.
- This ticket was determined to be part of a potentially fraudulent order.
This ticket cannot be recognized by the scanner. Reasons for this can include:
- The ticket is for the wrong event. If your event is part of a series, make sure that the ticket in question isn’t for another showtime.
- The ticket hasn’t been synced to the scanner. Make sure your scanning device is connected to the WiFi or cellular dataand has been synced recently, then try again.
- It’s not a valid ticket.
Syncing & Offline Mode
Provided your device is connected to WiFi or cellular data, the scanner app syncs with our servers once a minute. During this time it uploads its own scan data and downloads new tickets and redemption data from other devices. You can change how often the device syncs by going to Events > Settings > Automatic Sync Interval.
While we strongly recommend that your scanners stay online while in use, sometimes that’s not feasible. The scanner app iscapable of validating tickets without an internet connection, provided it has already been synced and downloaded the ticket data from the server. This has its limitations, however:
- Tickets purchased after the device was synced will not be recognized
- A given scanner will not be able to validate whether a ticket has already been scanned by another device or checked in via Ticket Lookup.
- Redemption data will not be uploaded to the server(andthus will not be reflected on your event’s Admissions Data page) until the app syncs again.
In the event that you’re going to be without an internet connection while you’re scanning, it’s important that you make tickets go off-sale before your event is scheduled to start. Once sales have ended, log into the scanner app on each device you’ll be using, select the event(s) you’ll be scanning tickets for, and allow the app to sync completely.
Tips & Tricks
- If you’re in scanning mode and haven’t used the app in a minute or two, the app will automatically shut off the camera to preserve your device’s battery. To resume scanning, just tap the on-screen prompt.
- For security purposes, the app will automatically log you out of your account after a period of inactivity. By default, this interval is set to one hour; if you’d like to change that, go to Events > Settings > Session Timeout.
- To log into the app, an event manager needs to have sent you a user invite and/or created a scanner login for you. If you’re having trouble logging into something you’re supposed to have access to, shoot us an email at firstname.lastname@example.org.