How do I adjust my ticket inventory?

You can change your event's ticket inventory through the Overview page.

On the Overview page, click the 'Manage Inventory' button.

You can also go to the Tickets page and select the 'Inventory' panel.

Your event’s inventory is split up into two categories: total inventory and ticket inventory.

Total Inventory

The total inventory value allows you to set an event-wide cap on ticket sales. You can create exemptions on a per-ticket basis (more on that below), but this setting allows you to create a hard cap on attendance that applies to multiple ticket types. 

Example: Say you're running a beer tasting in a venue with a maximum capacity of 100 people. In addition to your general admission tickets, you're offering 25 VIP tickets that include extra drink tokens. 
Even if your GA inventory is 100 and your VIP inventory is 25, with a Total Inventory value of 100 you'll never sell more tickets than the venue can hold. You might sell 95 GA tickets and 5 VIPs, or 75 GAs and 25 VIPs, but you'll never exceed 100 tickets total.

Ticket Inventory

Each ticket type also has an individual inventory value, which should equal the maximum number of sales you want for that ticket type. If this field is left empty, it will default to whatever you entered for your Total Inventory. For events with a single ticket type, those values will be the same. For events with multiple ticket types, ensure this is adjusted appropriately.

If you have multiple ticket types, the Separate Inventory checkbox allows you to exempt a ticket from your assigned Total Inventory value. This is useful for things like offshoot events not covered under your general admission ticket, or for offering certain perks a la carte.

Once you've made your changes, hit 'Save', and they'll be applied!

How do Kits affect Inventory?

"Kits" are tickets that fulfill a collection of other tickets. For instance, purchasing (1) "VIP Package For Two" for your event might fulfill:

  • (2) General Admission tickets
  • (2) Backstage Pass tickets

Kits have their own inventory, just like other products, so when one is sold the available inventory of it decreases. If you don't want the purchase of a Kit to decrease your Total Inventory for your event, it is recommended that you "Separate" its inventory pool in the Inventory Editor so it no longer pulls from the main inventory pool.

The Kit "parts", however, also pull from their own inventory by default. In our "VIP Package For Two" example, not only will the availability of the Kit decrease by 1, but the General Admission and Backstage Pass tickets would each decrease by 2. If you don't want the ticket parts to count against inventory, let us know when contacting us to create the Kit.

Example 1: Fulfilling General Admission tickets to a venue is often constrained by the venue's capacity, therefore, even when offering your guests a "package" that includes General Admission and other products, you still want the inventory constraints in place so you don't oversell the venue. That's a scenario where you want the "parts" of your Kit to count against their own inventory. If the General Admission and Backstage Pass tickets are also sold individually, when either of them run out of inventory the Kit will go off-sale, as it can no longer fulfill the tickets it needs. The Kit will also go off-sale if its own inventory runs out.

Example 2: If those purchasing the VIP Package For Two are going to be seated in a separate area, you may not want General Admission tickets sold as part of that package to be pulled from the General Admission inventory, as that would take tickets away from your GA customers. In this scenario, we can set the VIP Package For Two to not decrease your GA inventory when purchased. Alternatively, you could create a separate ticket for VIP Seating that is part of the Kit and avoid the inventory conflict altogether.

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