Can I give my tickets to someone else?
If you or a member of your party is unable to attend an event for which you purchased tickets, it is usually possible to transfer them to someone else.
Transfer policies vary between events, though in general, you are able to give Print at Home/Mobile tickets to someone else as-is, regardless of the attendee names listed. You can get in touch with us and/or the event's organizers to make sure transfers are permitted before letting a ticket change hands, and to ensure that there are no additional steps required (in the case of conference registrations, etc).
Please see below on specific ticket delivery methods:
Print at Home/Mobile Tickets
In general, Print at Home/Mobile tickets are transferrable without updating attendee names. The most important part of a PaH/Mobile transfer is to make sure there's no more than one printed copy of each ticket floating around, as each ticket's barcode is unique and can only be scanned once.
Physical tickets are not name-specific, and transfers can generally occur without issue.
Will Call Tickets
To change the attendee name on file for a Will Call ticket, send us an email at firstname.lastname@example.org. Be sure to include the order number in question, the current name(s) on the ticket, and the new first and last name(s) you'd like added to the Will Call list. If the event in question is imminent and your request falls outside our Customer Service hours (Mon-Sat, 9am-5pm PT), please seek assistance from the event venue.
Want to switch from one delivery method to another? In some cases, we're able to make that change on your behalf – send a request (including your order number) to email@example.com and we can see what options are available.